Lighthouse Technology Services is partnering with our client to fill their Scrum Master/Team Coach position! This is a 12+ month contract-to-hire opportunity and will be hybrid in Charlotte, NC. This role will be a W2 employee of Lighthouse Technology Services.

What You'll Be Doing:

Lead Agile Delivery Across Multiple Product Teams

• Serve as Scrum Master for several concurrent, high-visibility product teams delivering unattended retail solutions across the U.S.
• Guide teams in applying Scrum principles effectively in a fast-paced, multi-line-of-business environment.
• Ensure consistent execution of all Scrum events (Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives) within defined timeboxes and with clear outcomes.

Remove Impediments & Drive Continuous Improvement

• Proactively identify and remove blockers impacting team velocity or delivery timelines.
• Coach teams to focus on delivering measurable business value each Sprint.
• Translate retrospective feedback into actionable process improvement initiatives.
• Ensure adherence to Definition of Done and quality standards across all deliverables.

Partner Closely with Product Owners & Stakeholders

• Support Product Owners in backlog refinement, prioritization, and clarification of work items.
• Facilitate effective communication between development teams, business stakeholders, and dependent teams.
• Promote transparency of Scrum artifacts and performance metrics to enable data-driven decision-making.

Monitor & Optimize Team Performance

• Track and analyze team velocity, sprint performance, and delivery metrics.
• Use performance insights to improve predictability, efficiency, and overall team effectiveness.
• Drive increased agile maturity across teams in collaboration with Agile Delivery leadership.

What You’ll Need to Have

Agile & Scrum Expertise

• Minimum 2+ years of hands-on experience as a Scrum Master.
• Strong working knowledge of Scrum principles as outlined in the Scrum Guide.
• Demonstrated ability to apply agile methodologies to solve complex delivery challenges.
• Experience operating in iterative, service-oriented development environments.

Technical & Delivery Background

• Minimum 5+ years of experience in the full IT software development lifecycle (SDLC).
• Proven experience supporting large-scale or complex software implementations.
• Strong understanding of technology product delivery in enterprise environments.

Leadership & Influence

• Ability to build immediate credibility with technical teams, Product Owners, and executive stakeholders.
• Skilled at gaining consensus and driving outcomes through influence rather than authority.
• Comfortable facilitating cross-team collaboration where technical or operational dependencies exist.

Communication & Analytical Strength

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to navigate competing priorities while maintaining structured, disciplined Scrum execution.

Professional Attributes

• Agile practitioner mindset with a passion for continuous improvement.
• Strategic thinker capable of balancing tactical execution with long-term agile maturity growth.
• Flexible and adaptable in supporting diverse stakeholders across multiple business lines.

Pay Range: $52-$57/hr

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