Lighthouse Technology Services is partnering with our client to fill their Business Operations & Performance Data Scientist / ML Data Analyst position! This is a 1 year + contract with potential to hire opportunity. This person can work remotely in Canada with some travel to Calgary required. If local to Calgary, a preference for on site 4 days to collaborate in the office. This role will be a T4 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered. 

What You’ll Be Doing: 

• In this role, you’ll turn complex data into actionable insights, helping shape go-to-market strategies and operational decisions.
• This role is focused on reducing revenue leakage, driving customer growth, and improving customer satisfaction through advanced analytics and machine learning.
• You will partner closely with cross-functional teams to develop predictive models, optimize customer engagement strategies, and deliver actionable insights that directly influence commercial outcomes.
• Build and maintain predictive models to improve customer retention and operational performance
• Perform customer segmentation analysis to support targeted growth and retention strategies
• Analyze and optimize campaign performance across channels (email, SMS, phone)
• Leverage AI/ML and automation to streamline processes and enhance decision-making
• Generate actionable insights from large datasets to influence business strategy
• Develop dashboards, reports, and scorecards using Power BI
• Collaborate with business, IT, and external partners to align analytics initiatives
• Design and maintain data pipelines and data models to support analytics and reporting

What You’ll Need to Have: 

• There is a potential for international travel (valid passport required)
• Technical Skills:
• Experience with Databricks, GCP (BigQuery), SAP, Oracle, and APIs
• Knowledge of machine learning techniques such as logistic regression, random forest, gradient boosting (XGBoost/LightGBM)
• Experience with data integration, transformation, and modeling
• Exposure to robotic process automation (RPA) is a plus
• Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, Mathematics, or related field
• 3+ years of experience in data analytics, data science, or similar role
• 3+ years of experience in statistical modeling and quantitative analysis
• 2+ years of experience building predictive models using AI/ML techniques
• 5+ years of experience working with SQL and Python, R, or similar languages
• Strong understanding of predictive modeling and classification algorithms
• Ability to translate complex data into clear, actionable business insights
• Strong communication skills across technical and non-technical audiences
• Strong presentation skills and ability to influence stakeholders
• Ability to manage multiple priorities in a fast-paced environment
• 
  

Preferred Qualifications:

• Master’s degree in a related field
• Experience with Power BI or other data visualization tools
• Knowledge of contact center operations, billing, or remittance processes
• Experience in the utilities industry (electricity or natural gas)

Pay Range: $80-$84/hr CAD 

Questions about any of our jobs? Email us at recruiting@lhtservices.com 

View all of our open jobs here: jobs.lhtservices.com