Lighthouse Technology Services is partnering with our client to fill their Digital Solutions Consultant – Digital Platforms position! This is a 1 year contract opportunity and will be hybrid on site 2-3 days per week in Mississauga or Toronto. This role will be a T4 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered. 

Position Overview:

The Digital Solutions Consultant is a customer-facing role responsible for configuring and delivering Digital solutions including mobile applications, kiosks, POS systems, and related software platforms.

You will serve as the lead during implementations, ensuring back-end configuration, integration, and launch activities are executed accurately and efficiently.

This role requires a comprehensive understanding of the product lifecycle and the ability to translate operational requirements into seamless, end-to-end digital experiences.

What You’ll Be Doing:

This is a client-facing, consultative technical role, not a development role and not an order-taking position. This person will be expected to lead technical conversations and guide operational stakeholders.

Lead End-to-End Digital System Implementations

• Drive the implementation of digital solutions across POS systems, kiosks, mobile applications, and vendor back-office platforms.
• Manage projects that involve integrating internal order management systems with third-party vendors.
• Support commercialization efforts by understanding operational processes and how new integrations impact internal teams.

Own Front-End Configuration & Execution

• Configure and implement system solutions across front-end digital platforms (no backend development or scripting required).
• Support feature rollouts ranging from large integration initiatives to smaller enhancements (e.g., adding dining delivery services within an in-house app).
• Ensure systems are configured accurately to meet operational and user needs.

Manage System Integrations

• Act as the bridge between development and operations.
• Understand integrations between two or more systems and clearly articulate technical dependencies, constraints, and risks.
• Lead conversations confidently with both developers and operational stakeholders (including café operators).
• Ensure integration requirements are fully defined, documented, and executed.

Troubleshoot & Optimize Configurations

• Identify and resolve configuration issues across digital platforms.
• Analyze how system changes impact upstream and downstream processes.
• Partner with technical teams to ensure successful testing, validation, and deployment.

Collaborate Cross-Functionally

• Work closely with Product, Development, and Operations teams.
• Contribute to commercialization discussions to ensure smooth rollout across impacted departments.
• Utilize Jira and Confluence to manage tickets, documentation, and implementation tracking.

What You’ll Need to Have

Experience

• 5+ years of experience in software configuration, technical consulting, implementation, or similar client-facing technical roles.
• Proven experience delivering end-to-end digital system implementations.
• Experience working with POS systems, kiosks, mobile applications, or comparable digital platforms strongly preferred.

Technical Expertise

• Strong understanding of the full product lifecycle: configuration, integration, testing, and launch.
• Demonstrated experience troubleshooting system configurations and resolving technical issues.
• Solid understanding of system integrations and how data flows between platforms.
• Ability to analyze system architecture, constraints, and integration dependencies quickly.
• Hands-on experience with:
• Jira
• Confluence

Core Competencies

• Confident communicator who can facilitate discussions between development and operations teams.
• Able to drive conversations rather than wait for direction from operational stakeholders.
• Strong problem-solver with the ability to manage both complex integration projects and smaller feature releases.
• Comfortable operating in a cross-functional environment with multiple moving parts.

Pay Rate: $25/hr CAD 

Questions about any of our jobs? Email us at recruiting@lhtservices.com 

View all of our open jobs here: jobs.lhtservices.com