Lighthouse Technology Services is partnering with our client to fill their Digital Solutions Manager position! This is a 1 year contract opportunity and will be hybrid on site 2-3 days per week in Mississauga or Toronto. This role will be a T4 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered. 

Position Overview:

The Digital Solutions Manager (DSM) is responsible for the commercialization of in-house and third-party technologies, partnering closely with Strategy, Product, and PMO to operationalize new digital capabilities and bring them successfully to market. You will lead end-to-end commercialization efforts ensuring new products, features, and services are launch-ready, operationally supported, and positioned for sustainable adoption and measurable business impact.

What You’ll Be Doing:

Lead Commercialization of New Digital Products & Features

• Serve as the commercialization lead for newly developed digital products and enhancements.
• Translate product capabilities into scalable, operational processes.
• Lay the groundwork for successful rollout and readiness across impacted departments.
• Ensure Intake, Digital, Operations, Development, and PMO teams are aligned for successful adoption.

Act as the Internal Subject Matter Expert (SME)

• Develop deep expertise in internal digital tools and configuration capabilities.
• Advise Operations leaders on best practices for menu structures, configurations, and tool usage.
• Confidently lead conversations with operational stakeholders and provide clear, consultative recommendations.

Drive Cross-Functional Rollout & Process Design

• Lead cross-functional collaboration with Product Delivery, Operations, Development, and PMO.
• Provide structured feedback to product teams and influence how features are incorporated into delivery processes.
• Define roles, responsibilities, and execution plans for each commercialization effort.
• Establish and refine rollout processes for new features and enhancements.
• Incorporate feature requests into clear feedback loops and scalable frameworks.
• Build repeatable commercialization frameworks that support long-term growth.

Own Implementation Execution

• Oversee menu building, configuration work, and digital tool setup as part of feature launches.
• Ensure operational readiness through detailed system setup and configuration expertise.
• Begin by shadowing a current DSM to learn processes and tools, then quickly transition to independent ownership.

What You’ll Need to Have:

 Experience & Background

• 5+ years of experience in product commercialization, product implementation, or technical product management.
• Proven track record implementing and rolling out digital products or software solutions.
• Strong background in operational implementation and cross-functional project execution.
• Experience working directly with Operations and Delivery teams in a consultative capacity.
• Ability to understand and recommend optimal menu structures and configuration strategies.

Technical Tools & Systems

• Hands-on familiarity with:
• Smartsheets
• Jira
• Confluence
• Comfort navigating and documenting within project and product management systems.

Strongly Preferred

• Experience with menu management software or digital ordering platforms.
• Prior experience in a digital environment where configuration accuracy directly impacts operational performance.
• Hands-on experience preferred with:
• Menu building
• Digital configuration work
• System setup and internal tool configuration

Pay Range: $35-37/hr CAD 

Questions about any of our jobs? Email us at recruiting@lhtservices.com 

View all of our open jobs here: jobs.lhtservices.com