*Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their QA Coordinator position! This is a 12+ month contract-to-hire opportunity and can be hybrid in Calgary or Alberta. This role will be an employee of Lighthouse Technology Services during the contract period.

What You’ll Be Doing:

• Review the current backlog of work requests (WRs) and sprint items to coordinate testing activities
• Join daily standups with project teams, clarifying test priorities and blockers.
• Sync with Product Owners (POs) and Continuous Improvement Analysts (CIAs) to ensure acceptance criteria and “definition of done” are clear and testable.
• Develop or review test plans, test cases, and CAT/UAT sheets for in-progress initiatives.
• Execute or oversee test execution (manual or automated), logging results and triaging any defects with the development team.
• Participate in sprint reviews or backlog refinement sessions, helping ensure testability and readiness.
• Update documentation, test logs, and sign-off sheets as projects approach “ready to bill” or production stages.
• Engage in team retrospectives, sharing lessons learned and contributing to continuous improvement of QA processes
• Supporting business users during UAT
• Collaborating on test automation and process enhancements.

What You’ll Need to Have:

• Test Planning and Execution (Manual & Automated): Designing robust test cases based on business requirements and acceptance criteria, ensuring full coverage for each user story or PBI. Selecting appropriate test approaches for integration, regression, and UAT scenarios.
• Requirements & Acceptance Criteria Analysis: Working with POs and CIAs to clarify what “done” means for each item, ensuring all acceptance criteria are testable and measurable. Identifying gaps or ambiguities early in the process.
• Defect Management: Logging, tracking, and prioritizing defects in Azure DevOps or similar tools.
• 5+ years of experience in a QA role - with at least 3 years of experience working in an Agile development environment.
• Experience in software testing within an Agile environment.
• Strong knowledge of testing methodologies, tools and best practices
• Proficiency in sourcing and managing data for test scenarios
• Communication: Proactively working across roles and teams—facilitating discussions between POs, CIAs, and Developers. Translating complex issues into clear, actionable steps for both technical and business stakeholders.
• Adaptability: Navigating evolving processes and ambiguity, adjusting approach as teams mature and as projects move from backlog to dev planning, integration, and delivery. Spotting dependencies and risks before they become blockers.
• Bachelor's degree
• Agile certifications (Certified ScrumMaster, Agile Certified Practitioner)

You’ll Thrive Here If You Also Have:

• Deep understanding of SAP CRM in customer care and campaign management.
• Experience with Salesforce.
• Experience with UIPath.
• Experience in the retail utilities industry (electricity & gas), especially in customer operations or internal support functions.

Pay Range: $42-$46+/hr CAD

Questions about any of our jobs? Email us at recruiting@lhtservices.com

View all of our open jobs here: jobs.lhtservices.com